Our Commitment

We are always on our partners’ side. There are no arbitrary deadlines and no restockingfees. If something isn’t right, we will work with you to make it right—flexibly and fairly.

To keep everything traceable and fast, please obtain an RMA before sending anything back.
We’ll guide you through every step.

Start a Return / Request Support

Email info@apexaerodesign.com with subject [Return/RMA] and include:

  • Order/Proforma & Invoice No.
  • Company name, contact person, phone
  • Product name / SKU / quantity
  • Reason for return or support request
  • Photos (product, packaging, label/barcode, any issue)

If your customer purchased through a dealer, please coordinate directly with your dealer
account team; we’re here to support both of you.

Return Guidelines (Condition & Packaging)

  • Items should be unused, unpainted, unmodified wherever possible.
  • Keep protective film and any verification labels attached.
  • Include the fitting kit/manual when applicable.
  • Original packaging is preferred. If it’s unavailable or damaged, we’ll advise suitable
    repacking or provide guidance/materials where possible.

Damage or Missing Items

Please notify us as soon as you can so we can help and, if needed, open a carrier claim.
(For best results with carriers, earlier is always better.)

Send details to info@apexaerodesign.com with subject [Damage] and include order
number, clear photos of the item and packaging/labels, and any shortage details.

Options We Offer

We’ll agree the best outcome together based on your preference and stock status:

  • Replacement (same SKU or alternative)
  • Credit for future orders
  • Refund to the original method (if applicable)

Shipping & Coordination

We can coordinate return shipping with your forwarder or arrange labels on your
account—whatever is simplest for you. We’ll confirm the return address in your RMA
approval (EU Warehouse – Stadtlohn, Germany).

Please mark the RMA number on the carton and include your order/invoice inside.

Quick FAQ

Is there a time limit?
No. We don’t enforce a hard deadline. Talk to us—regardless of when the issue
occurred—and we’ll find a fair solution.

Are clearance/sample items returnable?
We’ll review case by case. Our goal is to support your business and keep customers satisfied.

Do you offer exchanges?
Yes. We can arrange replacements or alternatives that work for your order plan.

How long do resolutions take?
Once your return arrives, we aim to process within 3–10 business days depending on
inspection and the option you’ve chosen (replace/credit/refund).

One Contact for Everything

info@apexaerodesign.com
(Use a helpful subject tag like [Return/RMA] [Damage] [Order Issue] [Logistics] [Tech] to
speed things up.)